Refund and cancellation policy

1.No automatic charges

We never charge you automatically. Each payment is one you make yourself, for one month or one year of a plan. The 14-day free trial needs no payment, so there is nothing to refund.

2.Cancelling

You can stop at any time by not renewing; there is no cancellation fee. Your plan keeps working until the end of the period you paid for. After that your books become read-only, as our terms explain, and nothing is deleted.

3.When we refund

• Paid twice or the wrong amount: we refund the extra in full.
• Payment received but your plan wasn’t extended, and we can’t put it right: we refund the payment in full.
• Your first paid plan: if Simplified Business isn’t right for you, ask within 7 days of paying and we’ll refund that payment in full.
• A long outage caused by us: we’ll refund or credit a fair share of the time you couldn’t use the service.

4.When we don’t refund

• The unused part of a month or year that has already started, apart from the cases above.
• Moving to a smaller plan part-way through a period. The change applies from your next payment.
• Accounts closed for breaking our terms.

5.How to ask for a refund

Email [support@yourdomain.com] with your business name, the date and amount you paid, and the transaction reference. We’ll reply within 2 working days.

Approved refunds go back to the account or card you paid from within 10 working days. Card refunds can take a few more days to show, depending on your bank.

6.Contact us

[Company legal name]
[Registered office address]
Email: [support@yourdomain.com]
Phone: 0314 0769569